Home
St. Columb, Cornwall
Client relations manager
Coordinator Role - Fixed Term Contract

Coordinator Role - Fixed Term Contract

Reed

Posted 7 days ago, valid for 20 days

St. Columb, Cornwall TR9 6SX, England

£24,000 - £28,800 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The Consumer Services Coordinator position is a part-time, fixed-term contract role located in St Columb Major, Cornwall, until June 2025.
Candidates should have previous experience in an office-based customer service role and possess excellent communication skills.
The role offers a salary of £12.50 per hour and requires a minimum of one year of relevant experience.
Responsibilities include managing consumer inquiries, maintaining communication standards, and supporting product knowledge initiatives.
The company promotes a flexible working environment with hybrid options and a variety of employee benefits including social events and a wellbeing program.

Consumer Services Coordinator

Type: Part-time, Fixed Term Contract until June 2025
Location: St Columb Major, Cornwall
Workdays: Monday to Friday, 4 hours per day (Hybrid + Flexi)

We are a revolutionary brand dedicated to making kids super happy through innovative toy design and a strong commitment to sustainability. We are recognized globally for our creativity and have been consecutively named a UK’s Best Workplace. We are currently seeking a part-time, temporary Consumer Services Coordinator to enhance our consumer relations and uphold our brand’s reputation.

Day-to-day of the role:

Proactively manage and respond to consumer enquiries in a timely, respectful, and empathetic manner, ensuring clarity and accuracy.
Maintain high standards in all communications, building brand trust and loyalty.
Assess and escalate any potential safety concerns appropriately.
Keep Freshdesk ticket data accurately updated.
Coordinate with your line manager and global product managers to enhance brand and product knowledge.
Support the Warehouse Supervisor with the packing and dispatch of replacement parts as needed.

Required Skills & Qualifications:

Previous experience in an office-based customer service role.
Excellent customer service and communication skills.
High level of IT literacy, proficient in Email and Excel.
Passionate, creative, organised, and a strong team player.
An understanding of consumer goods is highly desirable.

Benefits:

Flexible working hours with a core period from 10:00 – 15:00, Monday to Friday. Additional hours are flexibly across the week.
Hybrid working model, allowing work from home two days a week.
Comprehensive wellbeing program.
Fun and engaging social events including beach BBQs, ice cream vans, family-friendly events, and epic Christmas parties.
Opportunity to bring your pet to work.

This role offers a vibrant working environment in a company that values creativity, teamwork, and innovation. Full training and induction will be provided to ensure a ‘Flying Start’.

How to Apply:

Click apply now with your latest CV.

Apply now in a few quick clicks

Coordinator Role - Fixed Term Contract

Accounts Senior / Client Manager

Trainee Business Analyst

Coordinator Role - Fixed Term Contract