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Customer Service Administrator
Salary: 12.36 per hour depending on experience
Hours: 9am-5pm, Monday-Friday - Hybrid working available
Location: Newquay
Contract: Temporary (2 Months)
Start Date: December 9th 2024
Have you previously worked in an office-based customer service role?
Are you an Administrator with a passion for customer service?
Acorn by Synergie is seeking a dedicated and organised Customer Service Administrator to join our client based in Newquay. In this role, you will play a vital part in delivering excellent customer service to consumers, dealing with enquiries, and contributing to our fast-paced office environment.
Key Responsibilities
*Take a proactive approach to efficiently handling and addressing consumer inquiries, thereby fostering trust and loyalty in our brand.
*Provide responses to all inquiries with precision, clarity, respect, and empathy, in alignment with established standards.
*Evaluate and, when necessary, escalate potential safety concerns.
*Maintain accurate and up-to-date information in the on our in-house ticket system.
*Collaborate with your line manager and global product managers to acquire in-depth knowledge of our brand and products.
*Assist the Warehouse Supervisor in packing and dispatching replacement parts as the need arises.
Essential requirements
*Proficiency in IT, with a strong understanding of email and Excel.
*Exceptional customer service and communication abilities.
*Prior experience in an office-based customer service position.
*Possesses a passionate, creative, and organised mindset, and is a valuable team player.
*Familiarity with consumer goods would be an asset.
If you feel your experience can fulfil this role and you are interested in working for a fantastic company, please apply direct through the advert.
Acorn by Synergie acts as an employment business for the supply of temporary workers.
