Customer Resolution officer

Your new companyWe are recruiting Customer Resolution Officers for a large North West Housing Association. These are full time temporary roles, and they are looking for people to start ASAP. These roles are office based within the customer service hub based in St Helens. Your new roleAs a Customer Resolution Officer, you will coordinate responses from different service teams, to liaise with and respond to customers within stated service timescales. You will liaise closely with customers to clarify the nature of their complaint and keep them informed of progress. You will thoroughly investigate service responses, review and keep records updated, and liaise with staff at all levels and ensure the effective resolution of complaints. What you'll need to succeedYou will have the ability to be able to analyse and interpret information to inform your decision-making. Proven negotiation, communication and written skills are essential, and you will have experience of dealing empathetically and tactfully with challenging situations. You must have GCSE grade c or above or equivalent in English and Maths and you must be able to provide employment references in a relevant field covering the last 2 years. What you'll get in returnYou will receive a competitive hourly rate and will also accrue holiday hours. Full training is provided and once you pass your probation you may have the option to work from home 2 days a week. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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