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Job Role: Customer Service Advisor
Location: St Helens
Contract Length -Temporary - Full time
Pay Rate- 18.92 Umbrella
Im working with one of the largest Housing Association's in the Northwest. Due to an increase in work, we are looking for customer service advisors to join their team.
The key purpose of this post is to resolve customer enquiries across our current and future communications channel.
Duties:
- Action customer enquiries in line with our agreed Customer Standards Policy
- Ensure that during every customer interaction, arrears is identified, company policy is applied and the customer engaged to address the situation resulting in rent payments where necessary
- Apply Company procedures and policy in line with Anti-Social behaviour, tenancy management, and repairs.
- Take ownership and resolve customer enquiries, liaising with others when necessary and make referrals to appropriate teams
If you are intereseted, call Danielle from Buiding Careers on (phone number removed)
This position may not be for you, but feel free to call in for a quick chat so that we can find you more relevant work with some of our other colleagues.
INDC
We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic.
