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You love solving problems and making our customers happy! In short; as a Hire Controller at Haydock you have a versatile and varied job in which you will never become bored!
You will be responsible for liaising with sales team and other functions to ensure prompt, efficient and reliable service delivery for our customers. Youll be accepting customer orders over the telephone and via email. Of course, youll be collaborating with our depots to ensure that our customers orders are fulfilled promptly and effectively. You make the arrangements with the customers and then you make sure that all of the administration that is needed for the rental is done correctly.
As an effective Hire Controller in Scott's , your main priority is thinking of the customers best interests. This means that you listen carefully to the customers wishes and are able to anticipate them well.. Of course, you never miss an opportunity to explain to the customers which additional machines or products could benefit their projects.
If you come to work at Scott's Hire as a Hire Controller, then you do that for a good reason. We will value your skills and that is why you can expect from us:
- A competitive annual salary of £26K+ Bonus.
- 28 days of annual leave per year including official bank holidays.
- Company Pension
- All training that is necessary for the role and for progression
- Team Building Days - Christmas Parties, Go Karting, Chester Races to name a few!
To also become the best at Scott's as a Hire Controller, you have to:
- Have a good knowledge of the plant machinery and small tool hire industries.
- Be IT literate and experienced in using windows applications, Syrinx and other hire inputting computer systems
- Have excellent customer service skills coupled with tactful communication
- Display a friendly and courteous telephone manner.
- Be a strong team player, and enjoy working in a team.
- Understanding that customer satisfaction is paramount.
- Good geographical knowledge.
- Be available to work full-time hours.
