Support Desk Administrator

I am recruiting for one of our well-established clients who are based in a St. Ives, Cambridgeshire. The role of a Support Desk Administrator will be part of a dynamic and fast paced team providing a central point of contact for their clients, engineers and sub-contractors.

The main duties of the Support Desk Administrator will be to keep the in house and client systems up to date, you will Liaise directly with the client, engineers and subcontractors to ensure works are booked in and completed on time.

The successful Support Desk Administrator will be dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept.

A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks.

To be considered for this role, you must have a minimum of 1 year’s admin experience .

Responsibilities

• Ensuring all client instructions are logged
• Dealing with incoming calls and emails
• Allocation of jobs to engineers and sub-contractors
• Recording all communication and arrangements on our in-house system along with client portals
• Chasing for updates and paperwork
• Communication with colleagues/team - keeping them informed of client changes/requirements
• Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
• Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
• Recording of daily conference calls with engineers

Skills / Experience

• Proven ability to accurately follow procedures
• Comfortable and professional on calls and emails
• Flexible and adaptable at any given moment, and able to work to timescales.
• Ability to work under pressure with a can-do attitude
• Organised with effective time management and ability to multitask
• Work well as part of a team
• Previous administration experience for at least 1 year

Hours and Pay

• Monday to Friday
• Rotating shift: WK1: 08:00 – 16:30 and WK2: 09:30 – 18:00
• £23,500

Benefits

• Company pension
• Free on-site parking
• Private medical insurance
• Referral programme
• Sick pay
• Social events
• Free fruit and snacks