Customer Service Manager

Recruitment Solutions

Posted 3 days ago, valid for 25 days

St. Leonards-On-Sea, East Sussex TN38 9LF, England

£30,000 - £36,000 per annum

Full Time

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Sonic Summary

The Customer Service Manager position requires a focus on leading and mentoring a team in a modern office environment.
Candidates should possess excellent interpersonal skills and experience in office-based customer service or team leadership.
The role involves managing daily operations, resolving complex customer inquiries, and implementing strategies for customer retention.
A minimum of 3 years of experience in a customer service role is preferred, along with a strong ability to communicate effectively.
The salary for this position is competitive, reflecting the responsibilities and experience required.

Customer Service Manager

HOT OPPORTUNITY - AVAILABLE NOW

Do you lead a team?

Are you a customer-focused professional with excellent interpersonal skills?

THIS COULD BE THE ROLE FOR YOU…….

Based in a modern and open plan office, the team prides itself on team culture, and a sociable atmosphere!

Daily activities include:

Lead, mentor, and manage the customer service team, fostering a supportive and productive work environment
Inputting to management, implementing their own strategies
Act as a point of escalation for complex customer inquiries, resolving issues promptly and maintaining positive customer relations
Oversee daily operations of the customer service department, ensuring high standards of service delivery
Manage and supervise a team of customer service representatives, providing guidance and support
Communicate effectively with customers to resolve issues and ensure satisfaction
Implement strategies to improve customer retention and loyalty
Collaborate with other departments to enhance overall customer experience

This opportunity could be great for someone working in office-based customer service and looking for their next career. Or a team leader looking to further their experience and join a buzzing atmosphere.

Interested? Call James from Recruitment Solutions for immediate consideration.

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