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- Maintain up-to-date and accurate records in the in-house system, including comprehensive notes and filed correspondence.
- Manage the processing of Wills for storage, including verification of validity and reprinting invalid Wills.
- Process changes of address and update clients' files accurately. Skills and experience required for a Customer Care assistant:
- Strong ability to prioritise tasks and manage workload effectively.
- Good organisational and record-keeping skills.
- Proficient IT - using Outlook, Word and Excel.
- Professional and confident telephone manner, previous experience answering calls is desirable.Â
- Strong team player with the initiative to work independently when required.
- Flexible, adaptable, and conscientious.
- Keen attention to detail
- Excellent written and oral communication skills.
- Perks at Work – Discounts on products and services inc electrical & Travel.
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to Employee Assistance Programme 24hr, 7 days per week.
- Option to purchase additional holiday.
- Nuffield Health Screening – discounted medical assessment to provide an in depth picture of your health.
- Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
- Company Pension and death in service.
- Cycle to work scheme.
