IT Service Desk Analyst

Our reputable client is seeking an IT Service Desk Analyst to join their friendly team.

Are you looking to join a company where you can learn new technologies and progress?

MFK Recruitment has successfully recruited 42 IT professionals for this client within the past 5 years, 30 are still with the company too! They retain their staff due to the excellent culture and progression opportunities.

The successful candidate will be based at my client’s office in Saint Leonards, the IT Service Desk Analyst can work from home for 1 day a week post probation.

IT Service Desk Analyst- Day-to-day Responsibilities:• To manage all incidents and customer requests from receipt to resolution and closure• To ensure service level agreement standards are met• To resolve incidents escalated from 1st line support team• To promptly complete any admin paperwork and documentation• Keep accurate records of all site information using IT Service Management tools• Promote best practices and adhere to change control process• Accurately plan and organise working week• Review scorecard weekly with Team Lead & or Manager

IT Service Desk Analyst- Experience required: (not all essential)• Microsoft technologies: 365, Azure, Windows, AD, Server OS.• A minimum of 12 months of commercial experience in an IT Support role• Basic Networking: Configuring, maintaining & troubleshooting.• Cloud technologies: 365, Azure, SharePoint, OneDrive.• Configuring & maintaining devices with Microsoft Endpoint Management.• Backup solutions: On-prem & cloud.• OS Support: Windows & Apple.• Experience of working with and supporting a range of information technologies.

From time to time, you will be required to visit customers sites locally, so it is essential for the successful candidate to own a vehicle.