2nd Line IT Support Engineer

Our reputable and award-winning client is seeking a 2nd Line IT Support Engineer to join their team in Saint Leonards.

MFK Recruitment has successfully placed 32 IT candidates to the group in the past 5 years, 24 are still with the company! Our client is well known for retaining their employees, due to the culture and career progression opportunities.

The company specialises in the design, implementation, and support of a range of Cloud services and business applications including I.T. managed services, I.T. infrastructure support, hosted collaboration, and mobile communication solutions.

What will the 2nd Line IT Support Engineer be doing day-to-day?

This is an opportunity to work for a dynamic and fast-growing organisation. The purpose of the role is to install and support IT systems and infrastructure for our clients.

We are looking for a capable Technical Engineer (2nd line level) with a proven history supporting and maintaining on-premise and cloud environments, and experience working for an MSP implementing and administering Microsoft Azure, Microsoft 365 suite, Hyper-V & Telecoms systems.

Overview of the 2nd Line IT Support Engineer role:

• Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients.
• Provide technical guidance and resolve issues within SLA guidelines.
• Assist with managing company internal IT systems.
• Work closely with Sales Account Managers and clients to develop proposals that are technically ratified.
• Assist with IT project implementations, from planning and design, through to completion.
• Accurately record all support calls in our ticket management system
• Proactively monitor support queues and respond in a timely way
• Carry out scheduled maintenance and updates on client environments
• Always follow a best practice approach to cyber and network security
• Maintain a polite and professional approach at all times
• Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application
• Assist with onsite client deployments
• Visit client sites to conclude escalated helpdesk support cases

2nd Line IT Support Engineer - Skills and experience:

• Microsoft technologies: 365, Azure, Windows, AD, Server OS
• Cyber security: firewalls, web filters, advanced protection and recovery
• Networking: Configuring, maintaining & troubleshooting
• Cloud technologies: 365, Azure, SharePoint, OneDrive
• Configuring & maintaining devices with Microsoft Endpoint Management
• Virtualisation: VMware / Hyper-V
• Backup solutions: On-prem & cloud
• Telecoms: Microsoft Teams & Splicecom systems
• OS Support: Windows & Apple
• Willing to travel to customer sites
• Flexible with work hours, successful candidate will take part in an extended support rota
• A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security)
• Experience of working with and supporting a range of information technologies.
• A minimum of three years’ experience in a similar IT role

Desirable Qualifications:

• Microsoft Certified - Azure or 365 related
• Cisco
• CompTIA