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Relationship Manager
- £22 - £27K
- 37.5 hours Mon - Fri
- Hybrid - 3 days in office, 2 days at home
- 25 days holiday plus bank holidays - 5 service days after eligibility.
- Other fantastic benefits (happy to discuss).
The Role
- Assisting clients in selecting the appropriate finance option by following our compliant sales process and client care best practices.
- Handling finance rate negotiations and coordinating all stages of client transactions.
- Engaging in frequent telephone interactions with clients, our field-based sales team, and dealer sales personnel.
- Meeting profit and margin targets, along with other key performance indicators.
- Establishing and maintaining client relationships through regular calls and emails, and promptly addressing inbound enquiries.
- Cultivating existing relationships with clients and dealer sales personnel.
- Developing new client relationships.
- Managing and maintaining the sales pipeline.
- Providing support to the team while achieving individual objectives.
- Taking ownership of workload coordination (with supervisor support available after training).
What you will need to bring
- Emphasising customer service, fairness, empathy, and good practices.
- Demonstrating a proactive and self-motivated approach with a positive attitude.
- Displaying confidence, resilience, and curiosity.
- Exhibiting effective verbal and written communication skills.
- Proficient in administrative tasks, computer literacy, and digital technology usage (with training).
- Capable of prioritising and professionally managing multiple clients' demands.
- Skilled in numeracy, accuracy, and diligence.
- Collaborative team player who is sociable, supportive, and empathetic.
- What you will need to bring
- Minimum A level/BTEC qualifications, with a degree or equivalent being beneficial.
- It is ideal to have a track record of meeting sales quotas in a financial services environment.
- Beneficial to hold professional qualifications in finance or banking.
- Ideal to possess knowledge of hire purchase, leasing, or B2B lending.
- Desirable to understand financial services regulations and industry policies, including anti-money laundering, data protection, fraud prevention, and fair treatment of customers.
If you feel that this could be for you, please get in touch with Victoria on or email at
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
