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Temporary Customer Advisor/Administrator in Stafford - Apply now!
Your new company
Join a reputable and dynamic organisation in Stafford that values efficiency and customer satisfaction. This company is known for its commitment to excellence and providing a supportive work environment, making it an ideal place for professionals looking to make a meaningful impact.
Your new role
As a Temporary Customer Advisor/Administrator, you will play a crucial role in managing customer complaints and providing administrative support. Your responsibilities will include:
- Logging and allocating complaints to the appropriate investigator and setting up electronic case files.
- Accurately recording complaints received on the electronic Complaints Log in line with company SLA's and ensuring adherence to regulatory requirements.
- Sending completed complaint response letters to customers
- Updating case files and electronic complaints log with information on all responses sent.
- Recording compliments received and sharing with the business.
- Providing a daily reminder list of all complaints to ensure compliance with responses and meeting timelines.
- Taking messages, documenting concerns, and signposting enquiries as needed.
- Supporting the Feedback inbox, managing generic responses, and updating customers on delays.
- Maintaining compliance with data protection
- Supporting the preparation of reports and achieving agreed performance and personal development targets.
What you'll need to succeed
- Experience in a similar customer advisory or administrative role.
- Strong IT skills, particularly in Microsoft Office.
- Effective communication skills, both verbal and written.
- Strong analytical and problem-solving skills.
- A proactive approach to managing tasks and resolving issues.
What you'll get in return
In return, you will receive a competitive hourly rate of £14-£16 per hour, depending on experience. This temporary position offers the chance to work in a professional and supportive environment, with opportunities to develop your skills and gain valuable experience. You will also benefit from being part of a team that values your contributions and supports your growth.Ready to take on this exciting opportunity? Apply now and join a company that values your skills and dedication!
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
