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Mortgage Arrears and Underwriting Processor
Stafford/Hybrid
Up to £30k
Our client, a reputable Mutual based in Stafford, Central Midlands, is seeking a Mortgage Arrears & Underwriting Processor to join their dedicated team. This role is pivotal in ensuring the effective management of mortgage arrears, while also processing underwriting applications with accuracy and efficiency. The ideal candidate should possess a solid background in Collections, demonstrating both knowledge and experience in this essential area of the banking sector. Join a company that prioritises the well-being of both its clients and employees, fostering a supportive working environment focused on customer satisfaction.
The natural career progression from this role is to an Underwriter, therefore would suit an individual who is keen for their career to take that direction.
Duties will include:
- Support in managing accounts in arrears and forbearance, by engaging with borrowers to facilitate repayment solutions.
- Responsible for processing mortgage applications from initial submission/application through to completion, ensuring compliance with procedures.
- Track mortgage accounts to identify those in arrears and follow procedures to offer support.
- Communicate effectively with borrowers in arrears via phone, email and letters to discuss repayment options.
- Effective document management, ensuring all necessary documents including e.g. Proof of income, property valuations etc are collected, filed and reviewed in accordance with Society requirements.
- Generate completion paperwork and coordinate the release of funds for mortgage advances
The successful individual will possess:
- Previous mortgage experience
- Previous experience in arrears management/Collections
- Customer service experience
- Ideally CeMap qualified (or currently studying for this qualification)
Our client offers a hybrid approach to the working week, with 3 days based at their head office and 2 working remotely.
