Infinity Employment are seeking an Order Fulfilment Specialist to work on behalf of our Industry leading client, specialising in providing engineering solutions to various sectors. This contract will be based in Stafford for a min 6+ months to start in February/March 2025, highly likely to be extended long term. Must have the relevant experience listed below. For the right candidate, more contracts will follow.

- Salary 27,000 per year

- Hours 37 per week

Job Description:

- Wing to wing ownership for timely delivery of orders, ensuring on-time Payment collection from Customers & After-sales support.

-Carry out efficient Contracts administration from direct customer orders ensuring all orders are scheduled for despatch in line with customer requirements and acknowledged to the customer within 72 hours

- Verification of technical and commercial specifications of customer orders
- Verification of technical data of protection relays (CORTEC)
- Recording of customer orders in ERP (SAP) system

-Processing of Online Store (OLS) Orders
- Ensure commercial conditions are as agreed to standard company requirements or are approved variations. Orders are correctly reviewed, accepted and approved in line with company procedures/ sales Agreements/ offers conditions

- Launch and follow-up of internal orders (trading), other internal departments, and occasionally external orders.

- Follow-up delivery schedules with manufacturing units, external suppliers and shipping. - - Ensure contract is managed to completion and the goods are delivered to the required delivery address.

- Control of logistical aspects (documents for export, relationship with forwarders, carriers, customs)

- Propose and implement improvement actions to optimize the processing of Product orders
- Provide expertise to problem solve and offer alternative solutions for the customer.

Interface with:

- Manufacturing units, Suppliers and Commercial, Tenders and Marketing functions if necessary
- Finance and Accounting department
- Customers, ensuring customer satisfaction

Invoicing:

- Use the Billing Due List (BDL) to identify orders to be invoiced to customer.
- Prepare invoices to customer and send via required method (portal, email, hardcopy). I-- - - Invoices shall be in line with agreed price/ rate, payment terms and conditions.
- Raise credits as requested through the formal process.
- Ensure timely collection of Payment from Customer in close coordination with Accounts receivable.
- Contract Administrator shall ensure to remove any roadblock in collecting the payments in a timely manner in order to ensure on time Payment collections.

After Sales:

- Issue returns reference to customer and arrange for the return of the unit(s)
- Advise customer if the service is chargeable and the associated costs
- Liaise with the After Sales teams in the manufacturing units for quickest turnaround and return of goods to customer.

Communication:

- Respond directly to customers regarding outstanding delivery within 24 hours.
- Advise management of any relevant contractual matters as appropriate

Business Support:

- Good understanding of the legalities of contracts, export, shipping, invoicing, finance and standard terms and conditions
- Liaise with Finance/ accounting dept to ensure correct payment
- Liaise with Commercial colleagues and provide feedback regarding customer orders, issues, queries, etc.