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We have a vacancy for someone to join this large organisation and ensure that customers receive the orders that are placed. Your responsibilities will include ensuring that all orders are responded to quickly and processed efficiently, ensuring that the customer receives regular updates as to the progress of their orders. You will be required to have high levels of data accuracy, the ability to use standard IT systems and give excellent customer service when required. This role will extend beyond the order through to the collection of payment and chasing of debts with overdue customers.
The ideal candidate will have handled Order systems previously utlising IT systems that track the progress of that order and have experience of updating the customer throughout the process. If you have not previously held a similar role you can sitll be considered so long as you have some experience of office based administration or finance and customer service.
The role involves elements of order management:
- Acknowledgment of orders in a timely manner and ensuring these orders are scheduled for dispatch.
- Ensuring customer orders match the products they are receiving
- Ensuring the products can achieve the objective of the customer
- Processing orders from multiple sources including online
- Ensure conditions of sale meet those required by the business
- Tracking of existing orders ensuring they pass through necessary gateways in a timely manner
- Work with Manufacturing to ensure parts will be delivered in line with customer expectations
- Ensure parts leave with correct dispatch paperwork (including for international orders)
There are also aspects of Invoicing:
- Utilise the in house IT systems to raise Invoices correctly
- Send invoices to customers in their preferred method.
- Check invoices to ensure accuracy before sending
- Raise credits if required
- Follow up with customers to ensure payments are made
For more information about this role please apply to be considered or email
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
