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Are you passionate about supporting international customers? Do you excel in delivering outstanding service to both new and existing clients? Are you a strong communicator with excellent organisational skills? If you're ready to get stuck in, work hard, enjoy the journey, and make a real difference, we'd love for you to join the team as a Customer Service Executive!As a Customer Service Executive (CSE), you will be a key member of the team, liaising directly with international customers and acting as a crucial link for internal business teams. You will collaborate closely with Sales, Supply Chain, Planning, and Logistics teams to ensure customer satisfaction and smooth business operations.Key Responsibilities:
- Manage and execute the entire order to cash (OTC) process with operational excellence, ensuring customer orders are processed smoothly and delivered on time.
- Serve as the primary point of contact for an assigned customer portfolio, both internally and externally, ensuring clear communication and effective problem-solving.
- Process customer orders in line with company policies and track them through to delivery.
- Actively monitor open orders, ensuring timely deliveries and proactively addressing any disruptions (such as material availability or transportation issues).
- Monitor and manage customer order patterns, addressing any issues to align with demand and SOP processes.
- Ensure proper documentation and compliance for export orders.
- Develop and maintain strong relationships with customers to understand their business needs and expectations.
- Work with internal teams (Sales, Supply Chain, Planning) and external service providers to deliver exceptional customer experiences.
- Work closely with the Finance team to manage rebates and cash collection.
- Suggest and collaborate on initiatives to simplify and improve the OTC process.
- Manage and process customer complaints in accordance with company procedures, ensuring issues are resolved to the customer's satisfaction.
About you?
- Professional experience in a B2B or international customers services role within the chemical industry or similar.
- Fluent in English (both written and spoken). Knowledge of additional languages is advantageous .
- Experience in processing customer orders, following company policies, and managing the order through to delivery
- Strong communication skills with a customer-focused mindset.
- Ability to multitask in a dynamic and fast-paced environment
- Eager to learn and adapt to changes.
- Proactive problem-solving skills with an analytical mindset.
- A friendly, team-oriented attitude, while also being able to work independently.
- High attention to detail and strong organisational skills.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
- A bachelor's degree (preferably in Logistics)
What's on offer?
- A permanent position within an ambitious, international company.
- Salary £34,000
- Hybrid: 3 days in the office, 2 days working from home
- Benefits package, including private health insurance, company pension, death in service insurance, and a discretionary bonus based on company profitability.
- 25 days of holiday per year
If you're ready to take on this exciting opportunity and make a real impact, we'd love to hear from you!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
