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Staines-Upon-Thames
Customer Experience CX Analyst

Customer Experience CX Analyst

Redline Group Ltd

Posted 8 hours ago, valid for 25 days

Staines-Upon-Thames, Surrey TW18 4TW, England

Full Time

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Sonic Summary

My client is a global leader in consumer electronics offering a position for a Customer Experience (CX) Analyst located in Surrey.
The role involves analyzing market trends and customer issues to develop software verification strategies, with a focus on enhancing customer satisfaction.
Candidates should have proven experience in customer experience analysis, data-driven decision-making, and a strong understanding of the software development life cycle (SDLC).
Preferred qualifications include experience with customer feedback management systems and fluency in Korean to communicate with colleagues in South Korea.
The position offers a competitive salary and requires relevant experience in the field.

My client are a global leader in consumer electronics who have an opportunity for a Customer Experience (CX) Analyst based in Surrey.

The Customer Experience (CX) Analyst, based in Surrey, will be responsible for analysing market trends and customer issues to develop software verification strategies. This role involves real-time monitoring of market changes and user feedback to optimise quality improvement activities and testing processes, ultimately enhancing customer satisfaction. Other responsibilities include:

- Analyse market trends, competitor activities, user reviews and feedback.

- Identify key issues and potential risks, prioritising them effectively.

- Design software verification plans and scenarios based on analysed market data.

- Develop testing strategies to ensure effective quality management.

- Identify product and service issues from the user perspective.

- Propose quality improvement ideas using user experience data.

The Customer Experience (CX) Analyst, Surrey will have:

Proven experience in customer experience analysis and data-driven decision-making.
Strong understanding of software development life cycle (SDLC)
Preferred Korean speaking. This position requires communicating with colleagues based in South Korea.
Experience in customer feedback management systems or VOC (Voice of Customer) analysis.

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