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Junior Coding Anaylst
Reports to Coding Manager
Location Staines
Role Purpose:
We are seeking experienced professionals to join our coding team, specializing in
understanding and mapping medical services and items to standardized codes with precision and accuracy. The Coding Analyst will support ongoing development of Healthcode’s coding related systems and services. Identifying opportunities for product enhancements and developments. Assisting the Coding Team and Coding Manager in ensuring customer cases are picked up within SLA and processes are followed as expected.
Key Accountabilities:
- Mapping clinical terminologies to clinical codes across several classifications including OPCS, CCSD, ICD10, ICD9 and Healthcode ISCs
- Accurately map codes using reference code sets for various medical descriptions, including prosthesis, consumables, diagnostic tests, and other healthcare services.
- Mapping clinical codes to genders, anatomical classifications and specialties.
- Leading the ongoing development of the ISC classification and liaising with customers for new code development
- Supporting ongoing development of coding related systems and services. Identifying opportunities for product enhancements and developments
- Supporting and training colleagues in clinical coding related matters
- Picking up customer and internal cases and responding within SLA
- Ensuring processes and data are as expected
- Advising customers and internal teams on the best codes to use,
- Understanding customer’s codes are mapped and standardised, handling customer support issues and producing customer analysis and reports.
- Support in the loading of provider/insurer contracts.
- Investigate and resolve coding discrepancies using analytical and problem-solving skills.
Person Specifications
Qualifications
- Educated to degree level or recognised equivalent Experience
- Knowledge of the private medical insurance industry would be helpful as would experience of working in a regulated industry.
- High-level customer service experience
- Experience with software or technology products, preferably in a health tech environment.
- Experience with CRM systems. Salesforce (desirable)
- Clinical coding knowledge and experience
- Understanding of operational procedures and QA process standards
- Prior experience with CCSD, ICD, or industry-standard coding systems
- Intermediate to advance knowledge of Microsoft Excel (Vlookups, Pivots) Professional and Personal Skills
- Strong analytical, administrative and organisation skills and great attention to detail - able to make sense of complex requirements and understand underlying causes of issues and be creating in forming solutions.
- Excellent listening, questioning and problem-solving skills.
- Demonstrable initiative and enthusiasm, and the ability to multi-task. Ability to work under pressure and to tight deadlines. • Able to use all required Microsoft tools effectively
- Good team player
- Delivery focused with the ability to prioritise business critical solutions.
- Ability to develop stakeholder relationships both internally (cross departmentally) and externally (strategic development partners)
