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We are now recruiting for a Client Relationship Executive on behalf of our Stamford based client. This award-winning business offers a great opportunity for someone who is looking to work in a fast paced, dynamic, company. Continual training and career progression are available for the right person.
As a Client Relationship Executive within their Commercial Division, your main responsibility will be to manage communication between all parties whilst managing and maintaining an excellent client experience.
This is a permanent office based full time position. Salary £25K to £30K DOE plus non salaried benefits
Responsibilities
- Act as the main point of contact between customers, suppliers, and lenders throughout the document processing and payout stages.
- To develop and nurture relationships with customers to uphold our exceptional 5-star Trustpilot rating.
- Work closely with the sales team to ensure customer needs and timescales are understood and met.
- Ensure that all customer documentation is processed efficiently and submitted to lenders in a compliant manner, in line with company procedures.
- Collaborate with lenders and share best practices.
- Keep the company CRM system up to date at all times.
- Professionally handle phone and email communications
- Delegate tasks to the administrators.
- Compliance accountability
Key Skills:
- Excellent written communication skills
- Professional and engaging telephone manner alongside confidence in dealing with a range of clients.
- Priority and time management skills
- A team player and problem solver
- Aptitude for providing exceptional customer service.
- Commitment to the company values
- Computer and mathematical literacy
- Ability to work efficiently under pressure.
- Strong eye for detail
Short listing will begin immediately
