Customer Support Agent

Job Title: Customer Support Agent
Location: Outskirts of Stamford
Remuneration: From 28000 per annum
Contract Details: Permanent

Are you a customer service superstar ready to elevate your career in the manufacturing and production industry? Our client is on the lookout for a Customer Support Agent who thrives in a fast-paced environment! If you have a passion for helping customers and possess skills in exports and shipping as well as sales administration skills, we want to hear from you!

Responsibilities:

• Manage customer service queries via email, chat, and phone to ensure swift resolutions.
• Enter Customer Purchase Orders, raise Commercial Invoices, and prepare Shipping Documents with precision.
• Update and maintain customer data in SAP, ensuring accuracy and accessibility.
• Cultivate strong relationships with key customer accounts to provide world-class service.
• Advocate for the customer, ensuring deadlines are met, products are delivered as specified, and on time.
• Maintain high customer satisfaction by promptly identifying and addressing customer's needs.
• Oversee customer orders from receipt through commissioning, ensuring seamless processing.
• Serve as the main point of contact for key customers, providing quick responses to questions, change requests, invoicing, warranty, and service concerns.

Join our client and be part of a team that values enthusiasm, teamwork, and exceptional service. This is your opportunity to make a meaningful impact on customer experiences while developing your career in a supportive environment.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.