Customer Service Team Leader

Customer Service Team Leader

We are working exclusively with an industry leading client on the lookout for a Customer Service Team Leader to join their team in Coryton, Stanford-le-Hope on a 10 month FTC.

As a Customer Service Team Leader, you will oversee the Customer Service team, ensuring that service standards are consistently met. You will manage all aspects of customer interactions and support your team to deliver the highest level of service efficiently and cost-effectively.

Key Responsibilities:

• Team Leadership: Lead, mentor, and develop the Customer Service team. Conduct team meetings, provide ongoing coaching, manage performance, and handle recruitment.
• Customer Interaction: Handle customer inquiries directly and through your team, ensuring timely and satisfactory resolutions.
• Complaint Handling: Address and resolve customer complaints effectively.
• KPI Management: Meet reporting requirements, analyse data to draw conclusions, and make recommendations for improvement.
• Quality Assurance: Conduct regular quality checks and provide team feedback to maintain high service standards.

Key Skills, Experience & Knowledge:

• Experience: Proven experience in a customer service environment. Knowledge of Salesforce and SAP is advantageous.
• Leadership: Demonstrated success in managing multifunctional teams, including performance management, coaching, and motivation.
• Education: A-Level standard or equivalent in Maths and English. A professional certificate in management (e.g., ILM Level 3) is preferred.
• IT Skills: Proficient in using Windows-based systems.
• Problem-Solving: Strong analytical skills to assess operational performance and recommend improvements.
• Communication: Excellent written and verbal communication skills. Ability to communicate effectively with customers and team members.
• Adaptability: Flexible and adaptable approach, capable of working in a team environment.
• Organisational Skills: Strong organizational abilities with the capacity to prioritize workload to meet business needs.

Our client looks for people who are open minded, embrace new ways of working, step out of their comfort zone and look to continuously learn. Opportunities to progress, to develop and to be recognised for your achievements are part of our client’s daily life, and they want to share that with you!

By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.