Contact Centre Advisor

Contact Centre Advisor – Join a Team that Cares!

Location: Coryton, Essex

Contract: Full-time, Permanent

Working Model: Hybrid – 3 days on-site

Salary: £23,500 - £26,500 (+ £1,800 London Weighting)

At Calor, we believe in making a real difference for our customers. Our Contact Centre isn’t just about answering calls—it’s about creating meaningful connections and providing outstanding service that leaves a lasting impression. We pride ourselves on fostering a supportive and dynamic environment where your ideas, passion, and personality can truly shine.

Why join us as a Contact Centre Advisor?

As part of the Calor family, you’ll be at the heart of helping our customers with everything from placing orders to answering enquiries about our services and accounts. Every day will offer something new, and every call will be an opportunity to make someone’s day better.

This isn’t just a job; it’s a chance to grow and be valued in a role where you can thrive! You’ll receive comprehensive training from day one, including mentorship from a buddy who will guide you as you get to grips with your role. And, no cold calling—our focus is on genuine, customer-first support.

What we offer:

• Flexible Hybrid Working: Enjoy the balance of working 3 days on-site with the rest remote.
• Shift Variety: Work different shifts between 08:00-18:00, giving your days a fresh rhythm.
• Limited Weekend Hours: Only 1 Saturday morning shift every 4 weeks (9 AM - 1 PM).
• We are able to consider candidates that are looking to work part-time hours.
• Development Opportunities: Whether you’re looking to upskill or progress in your career, we’re here to support you every step of the way.
• Team-Oriented Environment: Bring your personality to work—no scripts here! We want you to engage authentically with customers and build strong connections.
• Work-Life Balance: With only 3 days in the office and flexibility in your schedule, we ensure you have time for life outside of work.

What we’re looking for:

• Experience in a Contact Centre: You’re comfortable working in a busy, fast-paced environment.
• Customer Service Passion: You love solving problems and delivering service that delights.
• Tech-Savvy: Strong IT skills and experience with CRM systems are a must.
• Excellent Communicator: You can articulate well both verbally and in writing.
• Detail-Oriented: You handle account administration with accuracy and care.
• Valid Driving License: As our site is in a remote location, being able to drive is essential.

What you’ll enjoy with us:

• 25 days of annual leave (plus holiday purchase options)
• Private medical insurance to keep you feeling your best
• Generous pension scheme for peace of mind about your future
• Staff discounts on our products and services
• Free onsite parking and more!

For a full list of our benefits visit: https://about-us/careers