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Customer Service Advisor
We are working with an industry leading client on the lookout for a Customer Service Advisor to join their site in Coryton.
Our client’s Customer Experience team are looking to recruit an engaging and proactive Customer Service Advisor to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.
Key responsibilities will include:
- Undertake an initial on the spot risk assessment and make quick decision to resolve a call
- Work to set quality standards, targets and service levels
- Maintain accurate records by logging and tracking all calls in the CRM system
- Undertake administration of customer accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work
- Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
- Be able to work and co-operate as part of a team, assisting and supporting colleagues, TL’s and other departments, when necessary
- Delivering and maintaining team performance targets
Key requirements:
- Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach
- Have a strong sense of ownership and take pride in your work
- Be well organized and able to work under pressure
- Have excellent attention to detail
- Have good IT systems knowledge
Benefits:
- 25 days annual leave plus Bank Holidays
- Holiday purchase scheme
- Private medical insurance
- Company pension scheme
- Discounts/Cashback/Offers on days out, restaurants, gym memberships, high street shops etc
- Employee discounts on company products
- Long Service Awards
By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.
