Service Manager

Gap Healthcare is recruiting on behalf of our client for a dedicated Service manager in Stanford Le-Hope. The role involves overseeing the day-to-day operations of their supported living service in Stanford-le-Hope.

The Service Manager will be responsible for managing a dedicated team of care and support staff while ensuring the highest standards of care and compliance with regulatory frameworks. This is an exciting opportunity for an individual who is passionate about making a real difference in the lives of people who require support to live independently.

Responsibilities:

Leadership & Management:

• Provide strong leadership, creating a positive and supportive work environment.
• Recruit, train, and supervise staff, ensuring a skilled and motivated team.
• Hold regular team meetings and supervisions to maintain clear communication.
• Promote a person-centred culture in all aspects of service delivery.

Compliance & Regulatory Responsibilities:

• Ensure the service meets CQC regulations and all legal requirements.
• Keep documentation accurate, up-to-date, and fully compliant.
• Uphold safeguarding policies to protect service users.

Service User Support & Wellbeing:

• Oversee and review person-centred support plans to ensure quality care.
• Advocate for service users, supporting their independence, choice, and rights.
• Manage risks while ensuring service users receive safe, tailored support.
• Support individuals with their financial, emotional, and social wellbeing.

Rotas & Staffing:

• Manage staff rotas, ensuring adequate cover and a good work-life balance.
• Develop contingency plans for absences and emergencies.
• Assist with recruitment and retention strategies to build a strong team.

Health & Safety:

• Ensure compliance with fire safety and infection control.
• Conduct regular risk assessments for staff, service users, and the environment.
• Oversee the maintenance and safe use of equipment and facilities.

Stakeholder Engagement & Communication:

• Liaise with families, local authorities, and healthcare professionals.
• Collaborate with social workers, commissioners, and external agencies.
• Keep service users and families informed, providing regular updates and support.

Continuous Improvement & Service Development:

• Monitor and evaluate service delivery, identifying areas for improvement.
• Implement action plans following audits, inspections, and feedback.
• Promote training and professional development opportunities for staff.

What You’ll Be Doing:

• Keeping everything running smoothly with top-notch admin and leadership skills.
• Managing schedules, reports and audits.
• Supporting a team that makes a real difference in people’s lives.

Driving Licence required.

Please note - we can not offer Sponsorships.