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About The Role:
The Foxtons Property Management team offers professional advice and assistance to thousands of tenants and landlords who have requested our premium service, to ensure that each tenancy runs smoothly from start to finish.
Each of our dedicated Property Managers provides a single point of contact for both landlords and tenants and offers advice on all aspects of the tenancy lifecycle, including financial, rental, and legal matters as well as organising any necessary maintenance projects.
The role of the Property Assistant is to cover the Property Management team during periods of absence, to ensure consistency of service, and carry out such tasks as to aid the Property Manager’s ability to carry out their role. This will mainly include administrative tasks and ensuring professional customer service to both tenants and landlords.
About You:
As well as strong organisational skills, excellent attention to detail, and the ability to problem solve, we are also looking for people who share our passion for delivering exceptional customer service. Successful candidates will have a professional approach to customer services and enjoy communicating with a wide range of people over a variety of platforms.
No previous property management experience is required, as full training and ongoing development will be provided. All we ask is that you come with the willingness to learn and the desire to do the job well. Prior experience in a professional customer service environment is desirable but not essential.
We offer
- Comprehensive, ongoing training programme
- Great career opportunities - fast paced progression
- Diversity and inclusion networks
- One paid work day a year to volunteer for a charity of your choice
- Well-being package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform, and subsidised gym membership
- Enhanced parental policies, including generous shared parental leave
- Subsidised staff café and bar
This role is based in our Stanmore office, and also includes one day per week working from home (once the initial training period has passed).
About The Company:
At Foxtons, we’re famous for setting the standard in property. We do this by hiring brilliant people to help our customers find their dream home or unlock the true value of their property investment. Over the last 40 years we’ve built a network of over 60 branches and a strong operational infrastructure that enables our teams to achieve the highest standards in delivering exceptional service to our customers.
Award-winning training ensures our teams have the knowledge and expertise that our customers expect from us, whist our market-leading technology empowers all our staff to provide the best customer experience possible.
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