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Service Engineer

First Military Recruitment Ltd
Posted 10 hours ago, valid for 20 days
Location

Stanton Fitzwarren, Swindon SN6, England

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

Retirement Plan
Life Insurance

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Sonic Summary

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  • The job is for a Field Service Engineer based in Swindon, offering a competitive salary.
  • Candidates should have a multi-skilled engineering background with an electrical bias and ideally possess a recognized apprenticeship in either an Electrical or Mechanical discipline.
  • The role involves providing remote and on-site support, conducting training, and managing customer relationships, with an emphasis on ensuring customer satisfaction.
  • Applicants are encouraged from ex-military personnel, but all candidates will be considered, with a focus on good communication skills and the ability to work under pressure.
  • The position requires flexibility in working hours and international travel, with plenty of overtime available to boost earnings.

JT12: Field Service Engineer 

Location: Swindon

Salary: Competitive 

Overview:
First Military Recruitment are currently seeking a Field Service Engineer on behalf of one of our clients. The successful candidates will need to have a multi-skilled engineering background with an electrical bias. This is a fantastic opportunity for an experienced engineer to work within a new engineering sector, with full training provided. Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

  • Perform remote support or on-site support to breakdown situations.
  • Perform on site commissioning where required.
  • Conduct operator and technical training events at the client's site.
  • Working as part of a team or individually responding to on-site customer support requests.
  • Manage and interpret customer requirements - listen to clients and understand, anticipate and fulfil their needs.
  • Ensure customer is happy with all aspects of work before leaving site.
  • Contact Service Manager before leaving customer site with progress report and/or follow up work required.
  • Ensure service parts for each job are prepared and ready prior to leaving.
  • Check for missing items on service kits and follow up with stores on delivery, raising any issues/shortages with appropriate personnel.
  • Perform on call and service duties as per service Rota.
  • Assist with machine building or testing as required when in workshop.
  • Continuous improvements in the processes and service.
  • To undertake any other duties required by management to meet the needs of the business.
  • Keep up to date with new technologies or process procedures.
  • Provide feedback on common problems and advise on potential defects.
  • Develop and maintain the customer relationship.

Skills and Qualifications:

  • Recognised apprenticeship in either an Electrical or Mechanical discipline.
  • Hold a current passport as international travel may be required.
  • Required to work on their own initiative and as part of a team, with good communication skills and the ability to liaise confidently with customers in a high-pressure situation.
  • PC literate with ability to create, modify and maintain MS office documents (PDF Files, excel, Word, PowerPoint).
  • Flexible to working hours and location as may be required to work away from home.
  • Possess a high degree of reliability, flexibility and self-motivation.
  • Understand and carry out Health and Safety requirements.
  • Ideally have knowledge of pneumatic systems.
  • Ideally have knowledge of PLC systems and the ability to upload and download programs.

Benefits:

  • Company vehicle
  • Full company and manufacturer training
  • Tools, Laptop and Phone
  • Company Pension
  • Plenty of overtime to boost earnings
  • Medical Insurance Scheme
  • Nest Pension Scheme
  • Life Insurance Cover

JT12: Field Service Engineer

Location: Swindon

Salary: Competitive

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