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Along with a salary of up to £45,000 per annum, you will receive a range of benefits including a potential bonus of £3,500 per annum, 29 days holidays (including bank holiday) increasing with service and a pension scheme.
You will be working 5-6 days per week, with some weekend work required. Opening hours are Monday-Saturday, 08:30-17:30 and Sunday, 10:30-16:30.
Some of your duties and responsibilities as Branch Manager:
Customer Service:
- Ensuring and providing a high standard of customer service to current and potential customers
- Dealing with customer enquiries (calls and e-mails) efficiently and professionally.
- Serving customers at the Sales Counter efficiently and professionally.
- Overseeing the day-to-day running of orders and enquiries received, including logging enquiries, updating, amending and managing entries to reflect status & processing orders received
- Liaising with operations and production to ensure all orders are delivered on schedule
- Ensuring the customer relationship management system is maintained.
- Developing a key account management concept for relevant customers and ensuring that they are contacted on a regular basis
- Planning and organising to ensure that all calls are properly logged ready for follow-up, and that a weekly sales plan with priorities, goals and achievements can be formulated.
- Daily Banking/End of day procedures
- Ensuring personal Health & Safety online training is kept up to date
- Keeping your personal Natural HR account up to date
- Following the companys Health and Safety Procedures
- Keeping Knowb4 training up to date
- Ability to work under pressure in a calm and professional manner.
- The ability to talk to a range of customers from a builder to a retail customer who has no prior knowledge of our products.
- Some IT skills, including word and excel.
- FLT License
- Having an eye for detail, especially when using Sales Order Processing.
- Be a good team leader demonstrating integrity, loyalty, helpfulness, cooperation, and commitment to the team members and organisation.
- Be an effective communicator to your peers, customers, suppliers as well as company Directors and senior management team form who there is contact.
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
