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Our client, established in 1919, boasts a workforce of over 5,500 employees and operates 55 international facilities, providing support to customers in more than 120 countries. They are currently looking for a Customer Care Advisor to join their team in Stevenage, Hertfordshire. The successful candidate will play a crucial role in ensuring customer satisfaction and enhancing company profitability by consistently adhering to Customer Care and organisational policies.
Responsibilities:
- Provide professional responses to product and order enquiries for primary accounts and other contacts as needed.
- Enhance customer relationship management internally and externally.
- Handle all aspects of order processing and service activities to ensure accurate and timely customer support.
- Assist customers in selecting suitable products, identify sales opportunities, and direct leads to the appropriate Sales representative.
- Perform quotation and order entry, address inquiries through telephone or email, product application, and billing issues for primary accounts and others as needed.
- Report unresolved issues, potential sales leads, and system deficiencies to the Supervisor, Sales Representative, or Sales Management.
- Maintain up-to-date documentation and files following established procedures and policies.
Skills:
- You have minimum a Bachelor's degree and a first experience in a similar role is preferred
- Commitment to own personal development, with positive '’can do attitude’’
- Customer-oriented, reliable & self-motivated; demonstrating a strong sense of ownership.
- Excellent communication skills in English
- Knowledge of CRM systems would be advantages
Benefits:
- Pension plan
- 25 days holiday plus Bank Holidays
- On-site Parking
- Private health insurance
- Income Protection Policy
- Life insurance
- Life travel insurance
- Yearly bonus
- 25 days holiday plus Bank Holidays
- On-site Parking
- Office based Role
Hue Recruitment Ltd is an independent recruitment agency specialising in permanent placements. We are dedicated to matching the right candidate with the right job consistently and take pride in delivering exceptional levels of Candidate Satisfaction.
Thank you for your interest in this role. Regrettably, due to the high volume of CVs we receive daily, we are unable to respond individually to each application. Rest assured, one of our experienced consultants will review your application within the next 5 days. If you do not hear from us within this timeframe, unfortunately, your application has not been successful on this occasion.
