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Stevenage
Customer service representative
Customer Service/Operations

Customer Service/Operations

C&M Travel Recruitment

Posted 18 hours ago, valid for 22 days

Stevenage, Hertfordshire SG2 7BG

£20,000 - £24,000 per annum

Full Time

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Sonic Summary

The Customer Service/Operations Specialist position is with a well-established travel company seeking an individual passionate about exceptional customer service.
Candidates should have previous experience using a GDS and proven customer service or operations experience within the travel industry.
The role involves managing post-booking queries, processing payments, and issuing travel documentation.
The salary for this position is up to £27,000, depending on experience, and hybrid working is available.
Additional benefits include wellbeing days and discounted travel opportunities.

Customer Service/Operations SpecialistDo you thrive in a fast paced environment and have a passion for delivering exceptional customer service? This well established travel company are looking for a Customer Service/Operations Specialist to join their growing team. Your role will be to ensure a seamless travel experience for clients addressing all post booking queries while delivering excellent customer service.Customer Service/Operations Specialist Role and Responsibilities

Manage all customer related issues post booking
Make any necessary amendments, cancellations ensuring all details are correct
Process payments
Manage and schedule changes
Issue tickets and travel documentation

Customer Service/Operations Specialist Skills and Experience Required

Previous experience of using a GDS
Proven Customer Service/Operations experience within the travel industry
Excellent attention to detail and accuracy
Strong written and verbal communication skills
Well organised and customer focussed

Customer Service/Operations Key Benefits

Hybrid working
Salary up to £27,000 depending on experience
Wellbeing days
Discounted travel

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