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Job Title: Customer Service & Admin Specialist
Location: Stevenage (Hybrid - Minimum 2 days in the office on Wednesdays and Thursdays)
About the Role:
Are you passionate about delivering exceptional customer service and ensuring seamless travel experiences? My client is seeking a dedicated Customer Service & Admin Specialist to join their dynamic team. In this role, you will be the friendly voice and meticulous mind that addresses post-booking queries, guiding travellers through any changes with ease and ensuring their plans are updated and executed flawlessly.
Key Responsibilities:
- Customer Service Excellence: Provide outstanding customer service, addressing post-booking inquiries with timely and effective resolutions.
- Booking Management: Accurately load bookings into the system and make necessary amendments to ensure all details are up-to-date.
- Change Management: Efficiently manage modifications and cancellations of travel bookings, ensuring minimal inconvenience to customers.
- Payment Processing: Handle secure and precise processing of customer payments, maintaining high standards of financial accuracy.
- Schedule Coordination: Manage schedule changes proactively, informing customers of any alterations and rebooking as required.
- Ticketing and Documentation: Issue tickets for bookings, ensuring all travel documents are correct and dispatched in a timely manner.
- Administrative Support: Perform a variety of administrative tasks to support the smooth operation of the customer service department.
Benefits:
- Competitive salary range of 24,000 - 25,000 per annum
- Hybrid working model with a minimum of two days in the office (Wednesdays and Thursdays)
- Opportunity to work in a supportive and inclusive environment
- Professional development and career progression opportunities
- Collaborative team culture
About You:
- Previous experience in customer service, sales, or administrative roles within the travel industry
- Must have knowledge of either the US or Asian Destinations
- Proficient with computer systems; previous GDS experience is a plus
- Excellent written and verbal communication skills
- Enthusiastic, customer-oriented, and well-organised
- Strong attention to detail and accuracy
Join Them:
If you are a proactive and detail-oriented individual with a passion for customer service, we would love to hear from you. Apply now to become a part of a team that values excellence and customer satisfaction.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
