Customer Service Advisor

CUSTOMER SERVICE ADVISOR / STEVENAGE / FROM £25,000 PER ANNUM + BENEFITS

Are you passionate about delivering a fantastic customer experience? Looking for a rewarding new challenge? If so, this Customer Service Advisor position could be perfect for you.

At Nemco Limited, our mission is to provide world class products across multiple industries, growing with our team and customers to achieve £30 million turnover by 2026. Our flexible Production unit based in Stevenage, Herts offers 60,000 square feet of state-of-the-art manufacturing and office space with flexible, highly skilled, and knowledgeable team producing electronics for major industries.

Nemco believes that its team is the true beating heart of the business. This is why we continuously invest in our people, ensuring that they have the right training and support so that they can reach their full potential. Our in-house IPC training facilities helps us share our extensive knowledge, experience, and develop skills on an ongoing basis.

As we continue to grow, we have an exciting new opening for a Customer Service Advisor to join our friendly team.

You will play a key role in managing customer accounts, and provide admin support across the business.

What’s on Offer?

• From £25,000 per annum depending on experience.
• Nest Pension Scheme
• Reward Gateway Discount Scheme
• Free Specsavers Eye Test Vouchers and access to DoctorLine
• Excellent working environment
• Career progression

Key Responsibilities of the Customer Service Advisor:

• First point of contact for any customer queries
• Manage and track customer accounts
• Manage the admin of all sales orders and amendments
• Provide customer order book reports
• Participate in customer meetings both onsite and offsite
• Process new customer quotations and complete costed BOMs
• Update CRM with prospects and opportunities

Skills & Experience Required:

• Experience in a Customer Service / Sales position desirable
• Proficient in Microsoft packages (Excel).
• Comfortable communicating with customers by telephone and email.
• GCSE Grade C/4 or above in English & Maths
• Enthusiastic, with real drive to ensure customer needs and expectations are met
• Strong organisational skills and excellent communicator
• Good negotiator as will be essential when agreeing delivery dates
• Ability to develop and grow customer relationships

What’s Next?If you have the customer service skills and attention to detail to hit the ground running in this Customer Service Advisor position, we would love to hear from you. APPLY NOW for immediate consideration.