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- Proactively engage with new and existing members and customers via phone, email, and SMS.
- Identify customer needs and offer appropriate products and services.
- Meet and exceed weekly and monthly activity targets.
- Ensure seamless onboarding for new members and customers.
- Handle membership applications, assessing eligibility and assigning the correct membership category.
- Act as a customer advocate, addressing concerns and highlighting successes to internal stakeholders.
- Collaborate with internal teams to align customer experience with broader business goals.
- Track performance metrics, focusing on customer satisfaction, retention, and upselling.
- Manage sensitive customer information with accuracy and care.
- Represent the company at relevant events when required.
- Proven experience in a Customer Service role is essential
- Excellent written and verbal communication skills.
- Strong organisational and time management abilities, with a track record of meeting deadlines.
- Experience in processing payments or handling sensitive information.
- A team player with the ability to work independently and take initiative.
- Proficient in Microsoft Office applications and willing to learn new systems, including CRMs and databases.
