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- Site survey to define equipment required on site
- On site repairs/equipment replacement
- Pre-installation configuration of equipment
- Installation and commissioning of ANPR equipment
- Provision of customer training
- ‘Live’ testing of new products
- Provision of technical support when in office
- Assist with pre-qualification equipment testing
- Accurate and thorough documentation of activities carried out on site.
- Logging and reporting design issues
- Provide a knowledge base to internal and external customers on the company's products
- Escalate issues as needed to the engineering team and the Customer Support Manager
- Work as a team to meet contractual support requirements
- Have good cross department communication and relationships
- Assist in the retention of support contracts by offering superior customer support experience
- Assist in the education of clients on the company's products
- Have a valid passport and be able to travel as required
- Good understanding of networking, WAN, LAN, WiFi & GPRS/3G
- Ability to work on own initiative & as part of the team.
- Ability to understand customer issues & define resolution paths to these
- Understanding of XML, .Net 3.5 framework, C# or equivalent
- Ability to comprehend written and verbal communication
- Communicate effectively with both internal and external customers
- Manage time and set priorities for tasks
- Understand the functionality of the Hardware and software, in context of client usage
- Practice effective self-management
- Previous experience of working in a technology installation environment
- Ability to assess priorities and work to strict deadlines
- Experience of working as part of a team
- Strong interpersonal skills to establish and maintain good working relationships
- Ability to communicate effectively at all levels in the organisation and with external contacts
- Ability and willingness to work weekends, when required
- GCE/GCSEs grade C or higher in English & Maths
- ONC Electronic & Electrical engineering
- Relevant Vocational qualifications
- IPAF accreditation
- G39 accreditation
- NRSWA signing, lighting & Guarding accreditation
- Driving Licence
