Account Manager

The RoleThe role focuses on supporting the Key Account Manager to provide a prompt and efficient service. The company specialise in the recovery of service charges, ground rents, and other arrears. You will play an integral part in ensuring compliance with the firm's service level agreements and keeping clients and their agents updated with the progress of each case.

The role involves daily interaction with various stakeholders, including property owners, solicitors, mortgagees, and other authorised third parties. You will work on behalf of the client to secure payment from owners while considering individual circumstances, relevant legal protocols, and industry regulations.

You will identify and respond to legal disputes and complaints, providing detailed, written, and telephone-based communication. The role requires attention to detail, strong communication skills, familiarity with computer systems and databases, as well as the ability to tactfully recover outstanding funds.

You will be the primary point of contact for third parties related to your caseload and will manage your workload in alignment with service level agreements. It's essential that you work collaboratively with your team, the client, and any appointed solicitors involved in legal cases.

The PersonWe are looking for a self-motivated, detail-oriented individual who thrives in a fast-paced environment. The successful candidate will have:

• Proven experience in debt recovery or a similar role within property management.
• Strong communication skills, both written and verbal, with the ability to manage sensitive situations with tact and professionalism.
• The ability to work independently and as part of a team, demonstrating flexibility and adaptability.
• A good understanding of legal procedures related to debt recovery, particularly the Pre Action Protocol for Debt Claims and the Financial Conduct Authority's regulations.
• Familiarity with databases, spreadsheets, and systems used in the property or debt recovery industry.
• Excellent numerical skills and the ability to analyse financial statements and accounts.
• A proactive approach to managing caseloads and working under pressure to meet targets.
• Strong attention to detail and the ability to ensure processes are followed thoroughly.

The Package

• Full-time, permanent position (37.5 hours per week).
• Monday to Friday, 9 am - 5 pm.
• Competitive salary based on experience.
• Opportunities for professional development and growth.
• Supportive team environment and regular training.
• Access to a comprehensive benefits package (to be outlined based on the client's offering).