Digital Tools Implementation Lead

DITITAL TOOL IMPLEMENTATION LEAD – CONTRACT 12 MONTHS – STEVENAGE Hertfordshire

Hybrid working 2 or 3 days per week on site in Stevenage. 

We are looking for a self-motivated individual with excellent communication skills, to plan and implement one of our digital tools for in-service support purposes, together with the associated change management within the Customer Support & Services (CSS) UK organisation.

You will support the transformation activities through the utilisation of the digital tools and ideally, the successful candidate will have previously implemented digital tool sets.

Whilst working with our colleagues across the business internationally (France & maybe Italy), you will have the opportunity to shape how the in-service digital tools will be utilised, developed and deployed, with the focus on delivering world-leading support to our customers whilst satisfying our strategic business objectives. 

WHAT WE NEED FROM YOU

Ideally you will be a self-motivated individual who has previously implemented digital tools into a customer or product support business environment, together with the associated planning, implementation & change management, ideally using Agile methodology.

Fully understands the project milestones required when implementing digital tools and how they influence the project.

Strategic agility, anticipating future requirement for both the tools and project planning.

Ability to build and establish strong business relationships with internal stakeholders and members of the team that will utilise the tool, including the ability manage cross culture personalities and interactions.

Customer focused, dedicated to meeting the milestones and making sure the project is deployed successfully to the user’s satisfaction.