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Messaging Engineer - SC Clear

Experis
Posted a day ago, valid for 2 days
Location

Stevenage, Hertfordshire SG1 1PX

Salary

£450 - £550 per day

Contract type

Full Time

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Sonic Summary

info
  • The Messaging Engineer position is a hybrid role based in Stevenage, requiring three days of on-site work per week.
  • This 6+ month contract offers a rate of £500 per day via umbrella and requires proven experience in administering Microsoft Exchange and Skype for Business.
  • Candidates should have a strong understanding of email protocols and experience with email archiving solutions, along with knowledge of Active Directory integration.
  • Soft skills such as effective communication, problem-solving, and the ability to work in multi-disciplined teams are also essential for this role.
  • Applicants should possess a willingness to take ownership of issues and demonstrate strong planning and organization skills.

Title: Messaging Engineer

Location: Hybrid (Stevenage 3 days per week)

Length: 6+ months

Rate: 500 via umbrella

Technical - Desired

  • Proven experience in administering Microsoft Exchange (2013/2016/2019) and Skype for Business
  • Familiarity with Blackberry Enterprise Server (BES) administration (desired).
  • Strong understanding of email protocols, such as SMTP, IMAP, and POP.
  • Experience with email archiving solutions and compliance requirements.
  • Knowledge of Active Directory integration with messaging systems.
  • Knowledge of VMware (to the extent of working with VM Payloads) with NetApp SAN and Cohesity backups

An advantage, or as applicable

  • Microsoft Teams
  • Automation of regular BAU processes

Experience and soft skills.

  • Knowledge of Fujitsu build standards.
  • Team working - ability to work within multi-disciplined teams.
  • Flexibility / adaptability - ability to meet the changes in requirements and time scales.
  • Interpersonal capability - ability to communicate effectively to both Fujitsu and customer technical and business focused staff.
  • Excellent troubleshooting and problem-solving skills.
  • Developing good relationships - ability to develop relationships with all parties.
  • Decision making - ability to make sound decisions in a timely and effective manner.
  • Planning and organisation - ability to demonstrate sound planning and organisation skills..
  • A willingness to take ownership of issues and find a way to get them resolved
  • Autonomy - make decisions and self-manage delivering to target dates

Responsibilities

Exchange

  • Managing Exchange servers, including mailbox databases, connectors, and transport rules.
  • Configuring and troubleshooting mail flow, mailbox permissions, and distribution groups.
  • Monitoring and optimizing Exchange server performance and security.

Skype

  • Supporting Skype for Business services, including setup, configuration, and troubleshooting.
  • Managing user accounts, presence, and conferencing features.
  • Integrating Skype with Exchange and other collaboration tools.

Blackberry

  • Providing Blackberry Enterprise Server (BES) administration and support.
  • Configuring and troubleshooting Blackberry devices and services.
  • Ensuring Blackberry services integrate effectively with messaging platforms.

Incident and Problem Management:

  • Responding to and resolving escalated incidents related to messaging and collaboration tools.
  • Performing root cause analysis for recurring issues and implementing preventive measures.
  • Collaborating with other IT teams and vendors to resolve complex technical problems

Security and Compliance

  • Implementing and enforcing security policies and controls for messaging platforms.
  • Participating in security audits and ensuring compliance with regulatory requirements.
  • Monitoring for and responding to security incidents related to messaging systems
  • the completeness of customer Windows related work requests and quick turn-around responses of asking for more complete and detailed requirements.
  • Patching and upgrades of Exchange and Skype systems
  • Capacity Management Reporting
  • Attending Bi-Weekly Engineering meetings providing progress updates on tasks in progress.
  • Ensure server builds adhere to Fujitsu and customer standards for all areas of work undertaken.
  • Attend account and Fujitsu sites when required to ensure deliverables are completed within timescales.
  • Raise immediately any risks, issues that may impact (a) costs or (b) delivery to timescales or (c) overall solution deployments.
  • Assist in testing activities.
  • Raise change requests and present those at both Fujitsu and account change boards where required.

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