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Trainee Complaints Advisor | Stevenage, Hertfordshire | Monday to Friday 9.00am – 5.00pm | Starting salary of £24,500, with an increase after 6 months
Are you passionate about delivering exceptional customer service?
Do you thrive in a dynamic and fast-paced environment?
Our client, a market-leading company that connects consumers with trusted tradespeople, is seeking a dedicated and detail-oriented Trainee Complaints Advisor to join their vibrant team!
As a Trainee Complaints Advisor, you will play a pivotal role in ensuring customers receive prompt and effective resolution to their concerns.
Are you the right person for the job?
- An excellent standard of spoken and written English
- A calm and empathetic nature.
- Excellent problem-solving abilities.
- Familiarity with CRM and word processing packages.
- Customer-centric mindset and a passion for delivering exceptional service.
- Strong Administration Skills
- Comprehensive IT Skills
What will your role look like?
- Managing customer complaints through various channels
- Collaborating with different parties to investigate and resolve issues
- Identifying trends and providing insights to improve overall customer satisfaction
- Responding to emails and phone calls professionally and courteously
- Maintaining accurate records of complaints and resolutions
What can you expect in return?
- A dynamic and collaborative work environment
- Opportunities for career growth and professional development
- Competitive salary and benefits package
- Inclusive and diverse workplace culture
- Recognition for your contributions
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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