COTC Level 4 Recycling Supervisor

Job Title: Waste Supervisor/ Recycling Supervisor

Team: Recycling Centre Service

Hours: 40 hours per week (alternate weekend working required)

Contract Type: Temp to Perm (12 weeks Temp)

Purpose of the Role

The role involves working closely with colleagues in a small team to manage multiple Recycling Centres and Reuse shops within the county. Key duties and responsibilities include:

• Ensuring compliance with all applicable legislation, including Environmental and Health & Safety requirements.
• Promoting continuous improvement in customer service, recycling performance, waste reduction, and reuse.
• Travelling around the county to provide visible leadership to remote teams and conducting frequent inspections relating to service provision and compliance.
• Engaging with the public in person, on the phone, and through written communication.
• Investigating accidents, incidents, complaints, and customer inquiries, providing full and reasoned responses.
• Challenging service users who may fraudulently access free public services.
• Making reasoned and evidenced decisions on service provision during weekends on behalf of senior management.
• Using initiative and creativity to solve complex problems within the framework of applicable legislation and council policy.
• Maintaining infrastructure, plant, and machinery at recycling centres.
• Communicating effectively with contractors to ensure continuous service delivery.
• Identifying and placing orders for goods and services related to the role and managing invoice payment approvals.

The successful candidate will demonstrate:

• Leadership and management skills in dealing with front-line staff.
• Experience managing Health and Safety, preferably backed by a relevant qualification.
• Proven ability to improve services by managing a team effectively.
• The ability to interact with the public and communicate policies and legislative restrictions clearly, respecting Hertfordshire's diverse population.
• Proven experience managing operations similar to Recycling Centres.
• Daily access to a vehicle and the ability to travel across the county as required.

Desirable Qualifications and Skills

• Level 4 COTC qualification relevant to managing civic amenity sites.
• IOSH Managing Safely or NEBOSH qualification.
• Experience in the waste industry, including legislation and operations.
• Understanding of working within a political environment.

Guidant Global is acting as an Employment Business in relation to this vacancy.