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Title: Lab Management Specialist (Lab User Experience)
Job Description Summary:
Highly motivated Lab Management Specialist to provide critical, on-site support as part of a dynamic lab service team. The role is mainly responsible for management of lab environments to ensure the efficient operations within the customer lab space, to give time back to the scientists. These responsibilities require great customer service and drive to succeed to provide a quality service.
Job Responsibilities:
- Perform system ownership responsibilities on a range of laboratory equipment and communication on instrument availability.
- Liaise with facility engineering and communication of impacted business.
- Inspect customer labs for quality, process, and safety improvements.
- Induct lab users and maintain overall oversight of the lab operations.
- Align procedures and processes across customer lab spaces.
- Provide insight for departmental EHS and Quality.
- Work as a team with Lab Technician and Lab Support Coordinator to provide seamless Lab Management Service.
- Specific tasks tailored to the customers' requirements.
- Follow SOPs, protocols, and other guidelines as it relates to the required tasks.
- Be able to interact with colleagues in other functions to solve technical problems.
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
- Provide and escalate continuous improvement initiatives to benefit ways of working.
This role is a laboratory management role and has no people management responsibilities.
Critical Skills:
- Attention to detail and understanding of the laboratory environment.
- Excellent organizational skills: ability to troubleshoot and solve problems independently.
- Ability to follow oral and written directions.
- Basic experience with MS Office: Excel, Word, Outlook, and PowerPoint.
- Excellent customer service and customer relations skills.
- Ability to critically review ways of working effectively.
- EHS and Quality in Labs knowledge and experience.
Basic Qualifications:
- Bachelor's Degree in a chemistry, biology, or other relevant discipline OR
- Associate degree in a chemistry, biology, or other relevant discipline with 2+ years' experience in a laboratory environment OR
- High School Qualifications with 5 years' experience in a laboratory environment or customer service environment
Preferred Qualifications:
- Experience within a laboratory environment.
- EHS and Quality in Labs knowledge and experience.
Working Environment:
- Must be able to work in a laboratory and controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.)
- Job pace may be fast and job completion demands may be high.
- Must be able to remain in a stationary position more than 25% of the time.
- The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools, or controls, which will require regularly bending, squatting, stretching, and reaching in order to perform in a service function.
- Occasionally move or lift to 25 pounds (potential for occasional lifting of up to 50 pounds).
- Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus to perform the essential service functions of this position.
- Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
- Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
- Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
- May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.
