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Location: Stevenage
Salary: Up to £28500 per annum DOE
Working hours: 8am - 5pm, Monday - Friday
Full UK Driving License essential
Benefits: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme)
The MAC (Moves adds and changes) Logistics Operator will be required to -
- Demonstrate operator-level knowledge of GSK system Service Now and assign, action and close tickets in timely manner to meet agreed timeframes.
- Accurately carry out instructions for BAU works including the moving, building (if item is flat packed) and installation of office furniture, as per instructions and/or floor plan. Items include, but are not restricted to, crank handle and electrically operated sit/stand desks, replacement chair arms, dual and single monitor arms.
- Demonstrate care when handling items to avoid damage and knowledge of wrapping and protection techniques for assets and equipment.
- Conduct survey works (including location and furniture/IT condition surveys) as requested by MAC Planner team using a hand-held electronic device to capture data.
- Dispose of items via correct waste streams on site, following process agreed across Service Partners, including skip use.
- Function as main point of contact for designated BAU works for all customers and ensure good customer service and effective communication is maintained.
- Follow clear MAC project processes for BAU works, prioritising health & safety, good customer service, efficiency and timeliness, and utilising MAC escalation route, as required.
- Manage supplier deliveries in organised and timely manner, following agreed procedures, ensuring safe storage and protection of items from damage.
- Be a main point of contact for MAC site stores and responsible for ensuring safe storage of all stock and furniture items, governing stores access and maintaining accuracy of stock levels.
- Act as resilience/backup during sickness or leave to support MAC Logistics tasks and have practical knowledge and ability re moves services and manual handling as/when required.
Experience & Competencies
- Be professional and approachable with the ability to liaise confidently with all customers and offer excellent BAU service.
- Ability to deliver high quality work, following instruction and prioritising health and safety.
- Basic knowledge of using power hand tools and providing general furniture maintenance.
- Knowledge of wrapping and protection techniques for assets and equipment.
- Show pride in tasks completed, leaving workplace areas tidy and hazard free.
- Self-motivated and proactive with an interest in self-development and willingness to learn.
- Ability to play a key role within a high functioning and busy team using initiative to independently prioritise tasks.
- Always demonstrate a high level of Health & Safety awareness within the workplace.
- Basic IT knowledge, including Outlook and ability to learn new systems, e.g., Service Now, Smartsheet.
- Working knowledge of office workstation set up, including install of monitors, Targus units.
- Be physically able to lift/move furniture items a part of core role.
- Embodiment of EMCOR core values and positive behaviours.
- Clear understanding of English language - verbal and written.
- Understanding of LOLER regulations.
- Experience relevant to MAC BAU services.
- Previous experience in the Moves industry.
- Clean and current drivers’ licence, including for 3.5t vehicle.
- Current Construction Skills Certification Scheme (CSCS) card.
