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We are recruiting for the the role of Income Officer is to maximise rental income for our customer, this involves: managing arrears, communicating with customers over the telephone and email, negotiating payment agreements in line with our arrears policy and procedure, and focussing on tenancy sustainment.
Salary is up to £38,000 plus annual 10% bonus.
Our goal is to prevent further accumulation of rent arrears by using prevention methods, conducting tenancy reviews, and providing continuous financial and welfare advice to customers as part of income collection.
This role is within our Resident Services team, reporting into to the Income Manager.
This role is on a 12-month FTC and is a remote working role with required travel to our homes in the Buckinghamshire, Oxfordshire and Hertfordshire and occasional meetings in our offices in Northampton and Covent Garden.
Key Duties Include:
- Communicate with customers regarding rent accounts via phone and email.
- Manage rent arrears cases and negotiate payment arrangements.
- Collaborate with the financial wellbeing team to support tenancy sustainment.
- Provide advice on Welfare, Universal Credit, Housing Benefit, and CAB.
- Liaise with managing agents and local authorities for consistent service.
- Stay updated on legislative and regulatory requirements for rental income.
About you
- Experience working as an Income Officer/Debt Recovery and have up to date knowledge and understanding of arrears recovery, welfare benefits and court procedures.
- Knowledge of tenancy issues and Housing Law.
- Excellent communication skills and have a positive 'can do' attitude.
- IT literacy including Microsoft Word, Excel and Outlook.
- Experience in presenting and representing arrears possession cases in court.
- Hold a full valid UK driving licence and access to a vehicle suitable for business purposes.
