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Service Desk Lead

ALTERED RESOURCING LTD
Posted 3 days ago, valid for a month
Location

Stevenage, Hertfordshire SG1 2AX, England

Salary

£40,000 - £48,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Service Desk Lead position offers a salary ranging from £35,000 to £45,000, along with bonus, pension, healthcare, and gym benefits.
  • This hybrid role, based in Hertfordshire, requires employees to work onsite twice a week.
  • The ideal candidate should have experience leading or mentoring a small team, with a background in a technical environment, preferably within a Managed Service Provider (MSP).
  • Key technical knowledge areas include Windows, Office365, Cisco, and Ticketing Systems, alongside strong communication and problem-solving skills.
  • Candidates are expected to have a minimum of 2 years of relevant experience in IT support.

Service Desk Lead

£35,000 - £45,000 + Bonus, Pension, Healthcare, Gym

Hybrid - Hertfordshire 2x per Week

Would you like to work for a company that truly value their staff? A company that take their employee wellbeing seriously, that offer support, development and strive for internal progression? Then please read on!

An Award-Winning client of ours in are looking to hire a Service Desk Lead, this role will be joining a growing team and one of the largest IT Support Services companies in the UK.

This Service Desk Lead role will be a permanent position, offering hybrid working, with 2 days required onsite to help train and mentor some junior IT Engineers.

As a Service Desk Lead, the Hiring Manager is looking for someone who can be the escalation point for junior IT engineers within the team and continue to provide a high level of service. As a Service Desk Lead, you will be responsible for 1-1s with the team, performance reviews and to keep the team progressing and moving forward. This Service Desk Lead position will require you to provide support to your team members and prioritise any tickets and workload, so it is important to have previous experience leading or mentoring a small team.

In this position as a Service Desk Lead, it will be important that you have some experience working in the technical environment, any MSP experience would be extremely desirable or the willingness to work in a fast paced and busy environment. Technical knowledge across areas such as Windows, Office365, Cisco and Ticketing Systems will come in very handy.

Alongside a competitive salary, this company also have a bonus and a high pension contribution, with medical cover as well.

Great communication skills, organisation skills, multitasking, problem-solving skills & a strong desire to learn would be a summary of the personal traits needed to succeed in this role.

If you would like to know more about this Service Desk Lead role, please do get in touch.

*Unfortunately, this company is unable to provide sponsorship

Keywords

Service Desk, Lead, Leader, Manager, Manager, 1st, 2nd, Line, Support, MSP, Managed Service Provider, Office365, Windows, Citrix, Azure, Cisco, Tickets, Ticketing Sytem

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.