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Service Desk Lead
£35,000 - £45,000 + Bonus, Pension, Healthcare, Gym
Hybrid - Hertfordshire 2x per Week
Would you like to work for a company that truly value their staff? A company that take their employee wellbeing seriously, that offer support, development and strive for internal progression? Then please read on!
An Award-Winning client of ours in are looking to hire a Service Desk Lead, this role will be joining a growing team and one of the largest IT Support Services companies in the UK.
This Service Desk Lead role will be a permanent position, offering hybrid working, with 2 days required onsite to help train and mentor some junior IT Engineers.
As a Service Desk Lead, the Hiring Manager is looking for someone who can be the escalation point for junior IT engineers within the team and continue to provide a high level of service. As a Service Desk Lead, you will be responsible for 1-1s with the team, performance reviews and to keep the team progressing and moving forward. This Service Desk Lead position will require you to provide support to your team members and prioritise any tickets and workload, so it is important to have previous experience leading or mentoring a small team.
In this position as a Service Desk Lead, it will be important that you have some experience working in the technical environment, any MSP experience would be extremely desirable or the willingness to work in a fast paced and busy environment. Technical knowledge across areas such as Windows, Office365, Cisco and Ticketing Systems will come in very handy.
Alongside a competitive salary, this company also have a bonus and a high pension contribution, with medical cover as well.
Great communication skills, organisation skills, multitasking, problem-solving skills & a strong desire to learn would be a summary of the personal traits needed to succeed in this role.
If you would like to know more about this Service Desk Lead role, please do get in touch.
*Unfortunately, this company is unable to provide sponsorship
Keywords
Service Desk, Lead, Leader, Manager, Manager, 1st, 2nd, Line, Support, MSP, Managed Service Provider, Office365, Windows, Citrix, Azure, Cisco, Tickets, Ticketing Sytem
