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We are seeking a skilled Field Service Engineer to join our team. You must have a strong background in servicing and maintaining heavy goods vehicles (HGVs), buses, and ideally hybrid vehicles.
This role requires a combination of Mechanical understanding, technical expertise, problem-solving skills, and exceptional customer service.
As this is a field based role covering a large area, you will be home based with regular client site visits across the Oxfordshire, Home Counties and East Anglia regions.
Responsibilities- Conduct routine maintenance and repair work on HGVs, buses, and hybrid vehicles
- Diagnose vehicle issues and provide efficient solutions
- Perform quality inspections to ensure vehicles meet safety standards
- Communicate effectively with customers, providing updates on service appointments and addressing any concerns
- Keep accurate records of service and repair work
- Stay updated on new technologies and industry developments to provide the best service
- High school diploma or equivalent; vocational training or certification in automotive technology is preferred
- Proven experience as a Field Service Engineer or similar role, with a focus on HGVs, buses, and/or hybrid vehicles
- Strong mechanical and electrical skills, with the ability to troubleshoot and repair complex vehicle systems
- Excellent customer service and communication skills
- Valid driver's license and clean driving record
- Willingness to work flexible and unsociable hours and travel as needed
- Travel to customer sites to perform maintenance and repairs
- Work independently and as part of a team to ensure timely and effective service
- Use diagnostic tools and equipment to identify vehicle issues
- Interact with customers to understand their needs and provide exceptional service
- Keep detailed records of service work and parts used
