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Job Title: Customer Service Executive
Location: Steyning - must be a car driver due to office location
Salary: £25,000 - £27,000
Hours: Monday - Friday, 37.5 hours a week
Are you a friendly and customer-oriented individual looking for a new challenge in the customer service industry? Our client, is seeking a Customer Service Executive to join their team. In this role, you will have the opportunity to interact with a range of clients, deliver exceptional customer experiences, and contribute to the continual growth of the company!
Full Details:
- You will be responsible for providing five-star customer service to both existing and potential customers.
- Answering incoming calls, responding to emails, and addressing customer queries in a timely and professional manner.
- Building rapport with customers to understand their needs and provide appropriate solutions.
- Ensuring that accurate and detailed records of customer interactions are maintained.
- Proactively seeking opportunities to upsell and cross-sell company products and services.
- Collaborating with other team members to resolve complex customer issues.
- Keeping up-to-date with product knowledge to provide accurate information to customers.
- Adhering to company policies and procedures while delivering outstanding service.
Requirements:
- Previous experience in a customer service role is essential.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to think quickly on your feet.
- Ability to work in a fast-paced and dynamic environment.
- Good computer literacy and proficiency in using CRM systems.
- A positive attitude, with the ability to remain calm and composed under pressure.
- Must be a car driver due to the remote location of the office.
What our client can offer you:
- Competitive salary with regular performance-based reviews.
- Comprehensive training and ongoing support to ensure your success in the role.
- Opportunities for career development and progression within the company.
- A friendly and inclusive work environment where your ideas and contributions are valued.
If you are passionate about delivering exceptional customer service and are excited to be part of a growing organisation, we would love to hear from you. Apply now and join our client's team as a Customer Service Executive!
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - www.officeangels.com.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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