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- Answering calls and queries accurately and consistently from customers within your specified accounts
- Build and maintain a solid relationship with your customers remaining polite, diligent, positive and professional at all times demonstrating knowledge and building customer confidence.
- Ensure accuracy of all customer details and all communication is correctly recorded on computer system.
- Offer guidance and assistance/rectification to matters raised and to understand the scope of problems.
- Manage customer expectations through clearly explaining the situation, next steps and potential outcomes.
- Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your line manager.
- Contribute to improving the business, protecting, and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change.
- Coordinate, plan and execute distribution operations.
- Work with logistic partners to coordinate booking slots, pick-ups and delivery activities.
- Previous experience within a telephone based Customer Service role ideally from within manufacturing, logistics or production
- Confidence to communicate and build strong relationships with customers
- Ability to work within a fast paced and targeted environment
- Good IT skills including Excel, and any knowledge of Salesforce or SysPro would be advantageous
- Your own transport is required due to the location of the site
- 34 days annual leave
- Cycle to Work Scheme
- Benefits Portal with retail discounts
- Pension Scheme
- Life Assurance
- Free Secure Onsite Parking
- Career Development Opportunities
