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Service Advisor – Cupra-SEAT & Škoda | Stirling | 42.5 hours per week, Mon to Friday from 08:00-17:00 plus rota Saturday mornings| In excess of £36,000 per year, based on performance and target earnings.
West End Garage is a privately owned retailer group where you can expect to receive excellent support in your role. Career progression is evidenced throughout the group and if you are looking to work for a forward thinking and progressive company then this is a good place to be.
The ideal candidate for this role will have at least 2 years’ experience within a dealership as a Service Advisor and be able to cope with the demands of working in a fast paced and exciting environment.
You will report to the Aftersales Manager with key responsibilities to ensure the efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability in line with agreed budgets and company business plans, whilst ensuring the highest possible levels of quality and customer care.
Are you the right person for the job?
- Eligible to work in the UK
- Full UK Driving Licence
- Able to adapt to in house system
- Experience in a similar role within an automotive environment
- Experience of working within a customer service environment
- Strong administration skills
- Excellent IT skills including Microsoft Office and ability to pick up new systems quickly
- Excellent communication skills
- Ability to work to deadlines and timeframes
- Flexible and adaptable approach
What will your role look like?
- Provide face-to-face assistance and ensure a high level of customer satisfaction
- Coordinate daily workshop operations to maximise efficiency and profitability
- Use specialist software to price services and offer upselling opportunities
- Manage customer invoicing and ensure payments are processed
- Keep the reception area organised and professional at all times
- Handle customer phone calls promptly, professionally, and efficiently
What can you expect in return?
- Company pension
- Access to car scheme
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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