Service Coordinator

Key Recruitment

Posted 3 days ago, valid for a day

Stockport, Cheshire SK2 5JF, England

£25,000 - £30,000 per annum

Full Time

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Sonic Summary

An engineering company in Greater Manchester is seeking a candidate for a role that involves scheduling installation works and service visits while communicating with clients and staff.
The position reports to the Service Director and includes responsibilities such as ensuring timely reporting and invoicing after service visits.
Candidates must have experience in a Sales Administration role within a manufacturing or engineering organization and a similar service role.
Familiarity with CRM systems and a self-motivated, detail-oriented approach are essential for success in this role.
The salary for this position ranges from £23k to £26k, and candidates should possess relevant experience in the field.

Location:

Greater Manchester

Salary:

£23k - £26k + benefits

The Company:

Engineering Company

The Role:

Reporting to the Service Director you will be responsible for the following activities:
Scheduling installation works
Facilitating and scheduling service visits and communicating with clients and staff to ensure visits are successful
Completing after visit functions to ensure reporting and invoicing is delivered in a timely manner
Ensure that Service Engineers have sufficient supplies and are correctly qualified to perform the service visits safely
Answering customers’ questions and liaising with Production, Technical & Aftercare teams so requests are processed efficiently.
Creating and issuing Risk and Method Statements (RAMS)

Requirements:

Must have experience in a Sales Administration role, ideally within a manufacturing or engineering organisation
You should have proven experience within a similar service role, taking responsibility for the customer within the company
Experience in working with a CRM system
Self-motivated with the ability to use own initiative
Able to work to tight deadlines
Excellent attention to detail
Well organised with working with a calendar booking system
Customer focused and wanting to solve customer problems

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