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An excellent administrator opportunity has arisen within a well-known international textile brand with offices based close to Stockport. The focus of the role will be dealing with customers making orders and handling everything involved with this from start to finish. The main tasks involved will be order processing, checking stock availability, then dealing with the transport and delivery of the product and all the relevant paperwork.
The ideal person for this role will have a passion to provide first class customer service and be happy dealing with the full order processing cycle from start to finish.
The role requires someone with excellent communication skills, both written and verbal and solution focused when dealing with problems. You must be computer literate with knowledge of MS Office suite, including Excel and have strong organisation and administration skills!
The position is 38.25 hours per week, Monday to Friday, and offers a salary of 22,754pa and will be a 12 months, fixed term, maternity cover!
What will you be doing as an Administrator / Sales Administrator / Customer Co-ordinator / Customer Service Officer?
- Managing accounts alongside other departments
- Order processing on to in house system from email and into the customers portal
- Managing customer expectations and requests
- General sales administration associated with order processing and month end reporting
- Managing delivery booking slots and ensuring they arrive on time
- Preparing stock reports based on sales data
- Handling customer requests, enquiries, delivery chasers, complaints & quality issues
- Ensuring images, samples & data is collated and stored in the appropriate location and supplying on customer request
- Liaising with Internal teams such as design and field sales
- Liaising with another office in Europe regarding customer service, transport, quality, warehouse and creation
We would LOVE to hear from you if you have the following skills and experience:
- Personable with a confident approach
- Enthusiastic, resilient service-minded person, both towards customers and colleagues
- Strong organisation and administration skills
- Previous experience working as an Administrator / Sales Administrator / Customer Co-ordinator / Customer Service Officer role or similar would be ideal
- Excellent communication skills both written and verbal
- Proactive and result-oriented
- Attention to detail
- Ability to interact with internal staff and customers at all levels
- Ability to be flexible, multitask and prioritise workloads with a can-do attitude
- Manage own workload and pro-actively work on own initiative
- IT literate with good knowledge of Microsoft packages specifically Outlook & Excel where intermediate level is a necessity
- Able to drive / own vehicle or access to a vehicle for work preferred
What will you get in return for your work as an Administrator / Sales Administrator / Customer Co-ordinator / Customer Service Officer?
- Salary of 22,754pa
- 38.25 hours per week, Mon to Fri, hours are 8.30am to 5.00pm with some flexibility available
- 12 months fixed term maternity cover with potential to become permanent
- 20 days holiday + stat rising by 1 each year, capped at 23
- Free parking
- Access to the staff sale
- Working within a small and successful team of 4
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
