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My client is a leader within the Automotive Industry - they have a role for a Complaints Administrator based in Cheadle
They are looking for a self motivated individual to work within a fast-paced complaints department for a Credit Broker for the Motor Industry. The administration role is to aid the complaints team by managing a central mailbox responding to ad hoc queries both internally and externally and logging complaints on their system. To assist the complaint handlers on the inbound phone line and aid new customer complaints and queries.
They are looking for someone with a good knowledge of microsoft systems ad previous experience within an Administration/ Customer service role. Ideally someone that has worked in the motor trade industry, but this is not essential.
Responsibilities
To work from a central mailbox uploading each email to the system and sending to the relevant handler
To ensure all correspondence seen in the mailbox is saved into the correct folders
To log all complaints that come into the company which will range from FOS/ DSAR/ Regulatory and Non-Regulatory
To follow guidelines and policy documents for regulatory tasks and requirements
To aid the complaint handlers with adhoc tasks
To assist on the inbound phone line to take queries and record new complaints
To support other departments by working requests for additional products such as warranties.
